Terms & Conditions

These Terms govern your relationship with the operator of heartofvegaz.com ("heartofvegas") as of 1 January 2025, establishing the rules and obligations for the use of heartofvegaz.com and its gaming services. Please read these Terms carefully before using the site or engaging in any gaming activities. By accessing or using heartofvegaz.com, you agree to be bound by these Terms as explained below and as updated from time to time.

Definitions

OBSERVE: Identify core contractual terms and clarify their meaning for legal certainty and user understanding. EXPAND: Recognize broader industry practice and AU regulatory expectations regarding terminology. REFLECT: Define clear, unambiguous terminology for contractual and regulatory compliance.

Operator: The entity that manages and provides gaming services on heartofvegaz.com ("heartofvegas"), associated with Aristocrat Leisure Limited and its subsidiary Product Madness, as relevant to the AU market.
User/Player: An individual who creates an account and/or accesses, uses, or participates in any services or games provided by heartofvegaz.com.
Bet: A monetary or token-based stake placed by the User on the outcome of a game or event within heartofvegaz.com.
Bonus: Any promotional credit, free spins, or other incentivized offer awarded to Users, subject to specific eligibility rules and wagering requirements.
Wager: The act of staking monetary value or promotional credits on any game or event offered by heartofvegaz.com.
Account: The personal profile registered by a User on heartofvegaz.com permitting participation in gaming activities, subject to verification and eligibility requirements.
KYC (Know Your Customer): The process for verifying the identity, age, and eligibility of Users as required under AU law and industry-standard anti-money laundering policies.
Terms: This legally binding agreement, including all referenced documents and policies, governing the relationship between Users and the Operator for all products and services provided on heartofvegaz.com.

Account Registration

OBSERVE: AU law prohibits persons under 18 from participating in gambling. Platform policy and industry best practice require robust identity and KYC checks. EXPAND: Implicit requirement for accurate account data, password security, and ongoing eligibility review. REFLECT: Lay out a compliant, user-focused registration and verification process.

Age and Eligibility: Only those aged 18 years or older and legally permitted to participate under AU law may register. The Operator reserves the right to request proof of age and eligibility at any stage and to suspend or close accounts if compliance is not demonstrated.
Registration Process: Users must provide complete and accurate personal details including full name, email address, date of birth, and residential address. Activation of the account requires confirmation via a unique verification link sent to the provided email address.
KYC and Verification: The Operator is legally required to verify your identity and may request additional documents (passport, driver's license, or official proof of address) prior to account activation or withdrawal processing to ensure compliance with anti-money laundering and other regulatory requirements valid through 2025.
User Obligations: It is your responsibility to ensure that all information provided is accurate and kept up to date. Users must keep passwords confidential and are fully responsible for any unauthorized access resulting from insufficient security practices. The use of false, misleading, or another's details is strictly prohibited and will result in account suspension or closure.

Legal Disclaimer: Any attempt to circumvent age restrictions or identity verification will result in immediate account closure, potential forfeiture of funds, and reporting to relevant authorities in accordance with Australian law.

Betting & Gameplay Rules

OBSERVE: Identify operational rules for wagering, AU compliance on minimum age, technical integrity, and responsible conduct. EXPAND: Address platform-specific bet limits, chat etiquette, prohibited conduct. REFLECT: Present clear rules ensuring fair play and safe gaming environment.

Bet Placement: Bets can only be placed once you have sufficient funds or bonus credits in your heartofvegaz.com account. The Operator will transparently display minimum and maximum bet amounts for each game or event. Bets must be confirmed through the on-site transaction process and cannot be deemed accepted unless acknowledged by the system.
Bet Cancellation and Modification: Once confirmed, bets cannot be changed or cancelled, except in the case of system malfunctions, manifest errors, or as required by law. Any erroneous or incomplete bets resulting from technical issues may be voided at the Operator's sole discretion.
Gameplay Conduct: Users must act respectfully and refrain from abusive, threatening, fraudulent, or disruptive behavior in games or chats. Any use of bots, automated scripts, or attempts to exploit software vulnerabilities will result in disqualification and potential legal action.
Prohibited Activities: Collusion, cheating, use of stolen or fraudulent payment methods, or breach of these rules will lead to immediate account suspension, forfeiture of winnings, and notification to relevant legal authorities.

Regional Compliance Note: These gameplay rules are strictly aligned with current AU regulations for online gaming and responsible gambling.

Bonus Terms

OBSERVE: Identify legal obligations under AU law for transparency on bonus conditions, prohibitions on misleading promos. EXPAND: Infer requirements regarding wagering, timeframes, promotion stacking, and exclusion of certain games/actions. REFLECT: Present user-facing, defensible bonus framework.

Activation and Eligibility: Bonuses are only available to eligible, fully verified Users who meet the minimum qualification criteria stated in promotional communications. Each bonus is subject to specific activation requirements, such as minimum deposit, code entry, or participation in qualifying games.
Wagering Requirements & Timeframes: Each bonus is subject to a predetermined wagering requirement (e.g., 30x bonus amount) which must be met within a maximum period of 30 days from activation, up to 31 December 2025, unless otherwise specified. Wagering may be counted only on permitted games, as detailed in each offer's terms.
Prohibited Games & Actions: Bonus funds cannot be used on restricted games or products (such as progressive jackpots, live dealer games, or table games, unless stated otherwise in the offer). Any attempt to manipulate bonuses (eg., using minimal risk strategies or multiple accounts) will result in removal of winnings and exclusion from future promotions.
Combining Promotions: Unless clearly stated, bonuses and promotions cannot be combined. Users may only have one active bonus at a time. The Operator reserves the right to withdraw or amend promotional offers in line with legal requirements and will communicate material changes to users in accordance with the notification procedure outlined below.

Protective Clause: All bonus offers and related promotions are designed to comply with the Australian Consumer Law and local advertising codes as of 2025. Disputes regarding bonuses can be escalated as per the dispute resolution section.

Payments & Withdrawals

OBSERVE: Map regulatory requirements for payment method transparency, deposit/withdrawal limits, anti-fraud, and compliance with financial crime law. EXPAND: Include industry best practice on refund, processing times, and regional payment instruments. REFLECT: Structure a robust and user-friendly payments framework.

Accepted Methods: Users may deposit or withdraw funds via bank cards, approved e-wallets, or cryptocurrencies where legally permitted in Australia, and as displayed on heartofvegaz.com. Payments from third-party sources are strictly prohibited and will be returned.
Limits & Fees: Minimum and maximum deposit/withdrawal amounts are stipulated on the payments page. Processing fees may apply and will be disclosed prior to transaction confirmation. Daily, weekly, or monthly limits may be imposed at the Operator's discretion and/or under regulatory mandate.
Processing Times: Deposits are typically processed instantly; withdrawals are subject to review and may take up to 72 hours for standard methods, or longer where additional KYC verification is required. The Operator is not responsible for third-party bank or payment provider delays.
Refunds & Bonus Funds: Deposits may be refunded only in exceptional circumstances and at the Operator's sole discretion, in accordance with applicable consumer protection legislation. Withdrawals of bonus funds are subject to full satisfaction of all stated bonus terms and wagering conditions. Any unauthorized or erroneous payment transactions will be investigated and, where appropriate, reversed.
Legal Protections: The Operator complies with all obligations under AU anti-money laundering (AML) and counter-terrorism financing (CTF) regulations, including ongoing transaction monitoring and due diligence. Suspicious activity must be reported to AUSTRAC or other relevant authorities. In the absence of full verification, withdrawals will not be processed.

Regional Compliance Note: All payment procedures and protections detailed above are required under Australian law and must be adhered to through 2025 and beyond.

Limitation of Liability

OBSERVE: Survey AU regulatory limits on operator liability, including mandated fairness, technical accuracy, and user protections. EXPAND: Address technical exceptions, force majeure, and statutory minimums. REFLECT: Balance operational obligations with necessary disclaimers and defined limits of compensation.

Operator Obligations: heartofvegaz.com (the Operator) will act with all due care and skill to ensure fair play, random outcomes, accurate reporting of results, and timely settlement of bets as required by Australian standards for gaming operators.
Exclusions of Liability: To the fullest extent permitted by law, the Operator is not liable for losses arising from:
- Technical failures, malfunctions, or interruptions in the website, games, or payment systems outside the Operator's control
- Network or connectivity issues of the User or third-party providers
- Bets placed after the outcome is known, or outside the official betting window
- Errors in data transmission, viruses, or malicious code
- Acts, omissions, or delays outside the Operator's reasonable control (force majeure)
Maximum Compensation: In all cases, the maximum liability of the Operator for any individual claim relating to lost bets, winnings, or other transaction errors shall not exceed the value of the original bet or amount staked by the User.

Statutory Protection: None of these terms exclude statutory rights or remedies available to Users under Australian Consumer Law as amended through 2025.

Intellectual Property Rights

OBSERVE: Recognize international and AU copyright laws covering games, software, and content. EXPAND: Identify implicit obligations for preventing unauthorized use or distribution. REFLECT: Present enforceable IP provisions for maximum protection.

Ownership: All content, game software, logos, trademarks, designs, and related intellectual property on heartofvegaz.com are the exclusive property of the Operator and/or its licensors (including Aristocrat Leisure Limited and Product Madness).
Prohibition on Use: Users may not copy, modify, distribute, transmit, display, reproduce, or create derivative works from any content or software on heartofvegaz.com without prior written authorization from the Operator or respective owner.
Legal Actions: Unauthorized use, distribution, or duplication of materials will result in immediate suspension of access and may subject the User to civil and/or criminal prosecution under applicable laws valid through 2025.

Protective Clause: All rights not expressly granted are reserved by the Operator.

Privacy & Data Protection

OBSERVE: Ensure compliance with Australian Privacy Principles (APPs) and mandatory privacy notice requirements. EXPAND: Reference privacy policy, clarify core user rights, and regulatory alignment. REFLECT: Deliver a transparent, user-protective privacy disclosure.

Data Processing: By using heartofvegaz.com, you consent to the collection, use, and processing of your personal information in accordance with the Privacy Policy, which is fully compliant with the Privacy Act 1988 (Cth) and associated regulations as amended to 2025.
User Rights: Users have the right to access, correct, or delete their personal information as detailed in the Privacy Policy. All data is stored securely and processed for lawful operational, regulatory, and service-related purposes.
Regulatory Compliance: The Operator will not sell or disclose personal information to unaffiliated third parties, except as required by law, court order, or with user consent.

Changes to Terms

OBSERVE: Note obligation to inform Users of material changes and provide opt-out mechanisms. EXPAND: Clarify notification methods and mechanisms for raising objections. REFLECT: Structure a transparent, auditable update process.

Advance Notification: Any amendments to these Terms, including substantive policy changes, will be communicated to Users at least 14 days in advance, either via email (to account-registered address) and/or a prominent banner notice on heartofvegaz.com.
Opt-Out and Discontinuation: If you do not agree with the revised Terms, you may discontinue use of the website and request closure of your account, in accordance with the Termination section below. Continued use of the website after the effective date of changes signifies acceptance of the new Terms.

Compliance Note: This notification procedure aligns with Australian e-commerce law and best digital publishing practice as of 2025.

Termination & Suspension

OBSERVE: Identify statutory grounds, procedure, and adequate notice requirements under AU law. EXPAND: Consider exceptional cases (fraud, ineligibility) and financial protection of user balances. REFLECT: Structure a defensible and user-protective account closure process.

Grounds for Termination/Suspension: The Operator may, at its sole discretion, suspend or terminate accounts in cases of:
- Breach of these Terms, applicable law, or platform policy
- Provision of false or misleading information during registration or operation
- Fraudulent, abusive, or prohibited activities (as outlined in Betting & Gameplay Rules)
- Extended period of inactivity or upon User's request
Procedure and Notice: The Operator will provide written notice of account closure or suspension, explaining the reason and intended effective date. Immediate action may be taken in cases of fraud or legal imperative, but the User will be informed as soon as practical.
Refunding Funds: Subject to verification and regulatory clearance, any positive cash balance remaining at the time of lawful account closure will be refunded to the User using the most recent verified withdrawal method, excluding any ineligible, bonus, or disputed funds.

Legal Safeguard: Account termination does not affect the Operator's right to recover any outstanding amounts or pursue remedies afforded by law.

Governing Law & Jurisdiction

OBSERVE: Confirm AU law as applicable; ensure clarity on court/arbitration routes for dispute resolution per legal norms and industry best practice. EXPAND: Articulate mechanisms for extended jurisdictional claims or international users. REFLECT: Anchor user agreements for enforceability and transparency.

Applicable Law: These Terms and all aspects of the relationship between Users and the Operator of heartofvegaz.com are governed by the laws of Australia, exclusive of conflict-of-law provisions.
Jurisdiction: Any dispute arising out of or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the competent courts of New South Wales, Australia.
Alternative Dispute Resolution: Where possible, disputes will be resolved through negotiation or mediation prior to formal legal proceedings. Binding arbitration may be available where permitted by law and agreed by both parties.

Compliance Statement: This section reflects best practice for online gambling and e-commerce under the Australian regulatory framework in 2025.

Contact Information

OBSERVE: No explicit phone/email or physical address provided in current data. EXPAND: AU regulations require provision of a verifiable contact channel for support and legal matters. REFLECT: Present current data transparently and direct users to official site for up-to-date contact avenues.

Customer Support: For all inquiries, User support is available via the official website: https://heartofvegaz.com. Contact details and support channels (including secure enquiry forms and, where applicable, live chat) are published and regularly updated on the site.
Legal Department: For legal notices or correspondence relating to these Terms, please refer to the contact options provided within the 'Legal' or 'Terms and Conditions' section of heartofvegaz.com.
Mailing Address: As the Operator's physical address is not specified, Users are encouraged to use the online contact options. Any request for the full registered office or legal address will be responded to in writing upon request, in compliance with statutory disclosure obligations in Australia as of 2025.
Responsible Officer: For formal legal correspondence, communications should be addressed to the Authorised Officer or Legal Counsel as published on the official website.

Compliance Note: All contact routes adhere to the requirements for visibility and accessibility specified by AU gambling and e-commerce regulators.