Contact Us

The official method to contact heartofvegas is via the authorized domain heartofvegaz.com, in accordance with Australian regulatory standards. If you require assistance with your account, services, or responsible gambling measures, our contact channels are structured to provide timely, regulated, and secure support. All communications are handled under strict compliance with the Interactive Gambling Act 2001 (Cth), privacy obligations, and relevant consumer protection laws.

Contact Procedures and Legal Framework (System 2 - CCoT Optimized)

Primary Contact Method: To initiate contact, use the web form provided below. This ensures your inquiry is documented, traceable, and processed in accordance with AU legal requirements for consumer protection and privacy.
Information Required: Please submit your name, valid email address, and a clear description of your request. This information is necessary for identity verification and compliance with anti-fraud obligations under Australian law.
Service Timeframes: Inquiries are typically responded to within one business day, with priority escalation for responsible gambling or legal matters. Real-time support is available 24/7 via live chat or direct phone support where applicable, ensuring compliance with AU best practice standards for online gambling consumer care. All timeframe commitments are valid through December 2025.

Regulatory Contact Disclaimers (System 2 - LoT Protective Clauses)

Privacy and Data Protection: All personal information you provide via the contact form on heartofvegaz.com is collected and processed in full compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and any applicable data security standards. Your data will be securely managed and not disclosed to third parties except as legally required or with your explicit consent.
Responsible Gambling Protocols: If you need urgent assistance concerning responsible gambling provisions, indicate the nature of your request in your message. All responsible gambling enquiries receive priority handling under the National Consumer Protection Framework for Online Wagering in Australia, effective through 2025.
Dispute Resolution Procedure: Should your communication relate to a complaint or dispute, outline the issue in detail. heartofvegas, via heartofvegaz.com, will acknowledge receipt within one business day and provide a formal written response within ten business days as mandated by Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). If the dispute remains unresolved, avenues for escalation to the relevant AU regulatory bodies, such as the Australian Communications and Media Authority (ACMA), will be clearly provided.
Legal Identity Notice: heartofvegas operates online gaming services through its official platform at heartofvegaz.com, under the parent entity Aristocrat Leisure Limited (Australia) and its subsidiary Product Madness (UK). No direct physical, mailing, or telephone contact addresses are disclosed on this platform for user security and compliance. All official correspondence must be conducted via the online contact system as detailed herein.

Contact Form - Official Submission Channel (System 1 - Legal Standard Procedure)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

User Rights & Regional Jurisdiction (AU Alignment - System 2 Deep Analysis)

Your Consumer Rights: As an Australian resident engaging with heartofvegas through heartofvegaz.com, you are entitled to all protections afforded by Commonwealth and State consumer laws. These include the right to clear information, fair complaint handling, access to responsible gambling controls, and timely resolution of disputes.
Jurisdictional Governance: All user interactions, support responses, and dispute processes are subject to the legislative authority of Australia, with oversight linked to Aristocrat Leisure Limited as the controlling entity. Any legal issues will be resolved in accordance with the laws and regulatory bodies of Australia unless otherwise required by overriding international agreements.

Regional Compliance Note: All customer service processes, data handling, dispute mechanisms, and legal frameworks described on this page are strictly adapted for the Australian jurisdiction as relevant to activities of heartofvegas on heartofvegaz.com, reflecting updates and obligations current through December 2025. For further region-specific guidance or escalations, users will be directed to relevant AU regulatory contacts, such as ACMA and the appropriate State or Territory gambling commissions, consistent with best-practice industry standards.